Application support
Triage issues by operational impact, reproduce problems, communicate progress, and track incidents through resolution.
Maintenance
Keep your ERP running.
Ongoing ERP maintenance covers support, incident resolution, upgrades, integrations, and improvements as your operations change.
Ongoing support services
Monitoring and reliability
Review scheduled jobs, integrations, queues, and performance so failures can be detected and routed to the right owner.
Patches and upgrades
Assess releases, test key workflows and extensions in a separate environment, and coordinate deployment and rollback plans.
Reporting and enhancements
Refine reports, rules, workflows, and interfaces. Estimate and prioritize changes with process owners.
Access and configuration reviews
Review roles, approval rules, and changes to shared configuration as teams and responsibilities evolve.
Continuity planning
Review backup scope, restoration checks, recovery objectives, and operating runbooks with the relevant platform owners.
How support is organized
Service scope
Agree the coverage window, environments, modules, incident priorities, and escalation contacts at onboarding.
Change governance
Schedule maintenance windows and document the criteria for testing, approving, and validating changes.